ALLEVIATE · QUAKERTOWN, PA
Privacy Policy
How ALLEVIATE: Massage and Muscle Therapy collects, uses, and protects your information.
Effective Date: October 15, 2026
Overview
This Privacy Policy describes how ALLEVIATE: Massage and Muscle Therapy LLC ("ALLEVIATE," "we," or "us") collects, uses, and shares information about you when you visit our website, book or receive services at our studio in Quakertown, Pennsylvania, purchase gift cards or products, or contact us by phone, text, or email.
By using our website or our services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services. If anything here is unclear, please contact us using the information in the Contact Information section below.
Changes to this Privacy Policy
This Privacy Policy may change from time to time. Further, we review and may update this Privacy Policy at least every twelve (12) months.
We reserve the right, however, to amend this Privacy Policy at our discretion, at any time. When we make changes to this Privacy Policy, we will post the updated policy on our websites and update the Effective Date. Changes to this Privacy Policy are effective when they are posted on this page.
We may notify you via email, SMS, or by prominently posting a notice of such changes on our websites. To the extent such changes require your consent, we will obtain such consent.
Children's Privacy
Our services are provided to adults and to minors whose parent or guardian is present for the session and agrees to our Terms & Conditions. If you provide information to us about a minor, you represent that you are that minor's parent or legal guardian and have the authority to provide it.
We do not knowingly collect personal information from children under 14 without the consent of a parent or legal guardian. If you believe we have collected information from a child under 14 without that consent, please contact us and we will delete it promptly.
Accessibility
Access to any company’s website can be challenging for those having certain disabilities. A person’s access challenges are often unique. What may work well for one person may cause difficulties for another person. We have made efforts to accommodate as many of our customers and potential customers as is reasonable given our size, resources, and knowledge of our customers, and potential customer’s needs.
If you or someone you represent has difficulty accessing the materials or content featured on our websites as the result of an actual or perceived challenge, please contact us:
ALLEVIATE: Massage and Muscle Therapy LLC
116 E. Broad St, Suite 203
Quakertown, PA 18951
info@alleviatemmt.com
267-450-9707
Information We Collect
Contact and identity information
Your name, email address, phone number, and mailing address. We use this to book and manage your appointments, maintain your client record, and communicate with you.
Appointment and health information
Your appointment history, the services you receive, and the health information you share on intake forms or with your therapist, such as conditions, injuries, and medications that are relevant to your care. Our therapists use this information to provide safe and effective treatment and to keep notes about your sessions.
Payment information
When you pay by card or purchase a gift card, your payment is processed by our payment processor, and we do not store your full card number. We keep records of your transactions and amounts paid, along with gift card and prepaid service balances.
Scheduling account information
If you create an account on our online scheduling platform, your login and password are managed by that platform. We can see the appointments and details you book, but we do not receive or store your password.
Website usage information
Information about how you use our website, such as pages visited, browser and device type, and IP address, collected through cookies and similar technologies as described in the Cookies and Tracking section below. We use it to operate the website, understand how it is used, and measure our advertising.
We do not collect precise geolocation information about you, and we do not sell personal information.
Sources of Personal Information
We receive information in the following ways:
- Directly from you: when you book an appointment, complete an intake form, visit our studio, purchase a gift card or product, or contact us by phone, text, or email.
- Automatically: through cookies and similar technologies when you use our website, as described in the Cookies and Tracking section below.
- From our service providers: for example, booking and payment details from the scheduling and payment platforms we use to run the studio.
How We Use Information
We use the information we collect to:
- schedule, provide, and manage your appointments and services;
- process payments and keep track of gift card and prepaid service balances;
- communicate with you about your appointments, including confirmations, reminders, and rescheduling, by email, phone, and text;
- send you offers, news, and updates, unless you have opted out;
- respond to your questions and provide customer support;
- operate, maintain, and improve our website and our business;
- protect the safety of our clients and staff and the security of our systems; and
- comply with our legal obligations.
We will not use your information for purposes that are materially different from the ones described here without telling you first.
Mobile Terms of Service
You may agree to receive promotional messages, appointment information, and other transactional messages via text from ALLEVIATE: Massage and Muscle Therapy LLC related to our products and services. In order for you to receive these messages, we will require you to opt-in to receive such messages at the time you provide us with your mobile device number. We will not provide your device information with any third parties other than our service providers who assist us in delivery and management of our SMS services. These third parties are contractually bound not to use your information other than to facilitate our messaging with you.
You can cancel the SMS service at any time. Just reply “STOP”. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at INFO@ALLEVIATEMMT.COM
Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Cookies and Tracking
A cookie is a small piece of data stored on your computer, tied to information about you. Our website uses both session cookies and persistent cookies. A session cookie ends when you close your browser. A persistent cookie is a small text file stored on your device for a longer period; it helps the website remember you and helps us understand how visitors use the site and how our advertising performs. If you reject cookies, you can still browse our website, but some features, such as buying gift cards online, may not work. You can remove persistent cookies by following your browser's help directions.
Like most websites, our site and service providers keep log files used for error diagnostics, session management, and measuring advertising efficiency. Logs may include IP addresses, browser type, internet service provider, referring pages, platform type, and date and time stamps.
Communications and Opt-Out
When you schedule an appointment or buy a gift card, we will contact you during the transaction, for example with confirmations and reminders, by email or text message depending on your preferences. We may also send service announcements, such as a closure or a schedule change. These messages are part of providing the service and are not promotional.
We may also send offers, newsletters, and updates. You can opt out of promotional messages at any time:
- click the “Unsubscribe” link in a promotional email;
- reply “STOP” to a text message;
- email your request to info@alleviatemmt.com; or
- call us at 267-450-9707.
Even if you opt out of promotional messages, we may still contact you about an appointment you have scheduled or a payment issue.
Payment Processors
Our websites and Quakertown location use vetted payment processors to collect and process transactions that (i) have certified that they are Payment Card Industry Data Security Standard (PCI DSS) compliant, and (ii) are committed contractually to maintain Personal Information in accordance with applicable laws.
While payment information (e.g., credit card number, debit card information, etc.) may be transmitted via our websites, we do not store any payment information entered through our websites. However, we may receive information associated with your payment information (e.g., billing details) to help us do business with you and as required by law (e.g., to confirm there is no fraudulent transaction).
If you use and maintain accounts with online payment providers (e.g., ApplePay, GooglePay, PayPal, etc.), such online payment providers will collect your transaction information. To be clear, online payment provider accounts are created by you, and you should review the terms of use and privacy policies of those online payment providers that you choose.
Retention of Your Personal Information
We keep your personal information only for as long as we need it to provide our services to you, maintain our business records, and meet our legal, tax, and accounting obligations. You may ask us to delete your information at any time, as described in the Your Choices section below; we will delete what we are not required to keep.
Security of Your Personal Information
We have implemented commercially accepted technical and organizational measures designed with the intent to (i) secure your Personal Information; and (ii) mitigate the risk of accidental loss or unauthorized access, use, alteration, or disclosure of your Personal Information. When our registration, order, or intake form asks users to enter payment information, such information is encrypted with encryption software using SSL encryption. Employees, contractors, or service providers are granted access to customers’ Personal Information only on a need-to-know basis.
Unfortunately, the transmission of information via the Internet is not completely secure. WHILE WE STRIVE TO USE COMMERCIALLY ACCEPTED MEANS TO PROTECT YOUR PERSONAL INFORMATION, WE CANNOT GUARANTEE ITS ABSOLUTE SECURITY. TO THE FULLEST EXTENT ALLOWED BY LAW, ANY TRANSMISSION OF PERSONAL INFORMATION IS AT YOUR OWN RISK. WE ARE NOT RESPONSIBLE FOR THE CIRCUMVENTION OF ANY PRIVACY SETTINGS OR SECURITY MEASURES, INCLUDING THOSE CONTAINED ON OUR WEBSITES. YOU HEREBY ACKNOWLEDGE THAT WE ARE NOT RESPONSIBLE FOR ANY INTERCEPTED INFORMATION SENT VIA THE INTERNET, AND TO THE FULLEST EXTENT PERMITTED BY LAW, YOU HEREBY RELEASE US FROM ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THE USE OF INTERCEPTED INFORMATION IN ANY UNAUTHORIZED MANNER.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential. We encourage you not to share your password with anyone. We urge you to be careful about giving out information in public areas, like message boards. The information you share in public areas may be viewed by any user of the Internet. You are responsible for all use of your credentials.
Minimize the Personal Information you share with us. Do not provide or submit sensitive Personal Information to us unless you have confirmed that we have specifically requested such information.
Links to Other Websites
Our websites may contain links to other websites that are not operated or controlled by us. Links to other websites are provided solely for convenience. If you click on a third-party link, you will be directed to that third party’s website. Your usage and browsing on any such website are subject to that website’s own policies. We strongly advise you to review the privacy policy and terms of use of every website you visit.
WE ARE NOT RESPONSIBLE FOR THE COLLECTION, PROCESSING, OR DISCLOSURE OF PERSONAL INFORMATION IN CONNECTION WITH OTHER WEBSITES. WE HAVE NO CONTROL OVER AND ASSUME NO RESPONSIBILITY FOR THE CONTENT, PRIVACY POLICIES, OR PRACTICES OF ANY THIRD-PARTY WEBSITES OR SERVICES.
Your Choices
You may contact us at any time to:
- ask what personal information we hold about you;
- ask us to correct information about you that is inaccurate;
- ask us to delete your personal information, subject to records we must keep for legal, tax, or business purposes; and
- opt out of promotional emails and texts, as described in the Communications and Opt-Out section above.
We may ask you to confirm your identity before we act on a request, so that we do not disclose or delete the wrong person's information. We will not deny you services, charge you different prices, or provide a different level of service because you made a request.
Contact Information
If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your information described here, your choices and rights regarding such use, or wish to exercise your rights under law, please do not hesitate to contact us at:
Phone: 267-450-9707
Email: info@alleviatemmt.com
Postal Address:
ALLEVIATE: Massage and Muscle Therapy
Attn: Michele Watson
116 E. Broad St, Suite 203
Quakertown, PA 18951-1794
Questions about this policy? Email info@alleviatemmt.com.