Terms & Conditions

Cancellation Policy

You may cancel your appointment without charge if you cancel at least 24 hours before your appointment start time. Illness is an exception: if you are ill, contact us before your appointment to reschedule and no cancellation fee applies. Repeated last-minute illness cancellations are reviewed individually. You understand it is your responsibility to pay for services rendered and agree to pay for any appointments that were not canceled or rescheduled 24 hours prior to the scheduled time.

It is our right to ask that you pay in advance for future appointments if you have missed up to three (3) appointments.

No-Call-No-Shows will result in a full charge for that session.

Massage Studio Policy

Clients and our staff are all asked to reschedule appointments as soon as they begin feeling unwell.

Arrive to your massage therapy appointment clean and do not wear cologne or perfume. This will ensure the comfort of the Therapist and other clients who may have allergies.

Please arrive a few minutes early to your appointment. If you arrive late your session may be shortened in order to accommodate appointments that follow yours. Full payment for your scheduled session will still be expected.

Any client under the age of 18 must have a parent/guardian present during the session. The parent/guardian must also sign and agree to the Terms & Conditions of ALLEVIATE: Massage and Muscle Therapy LLC.

It is the responsibility of the client to keep ALLEVIATE: Massage and Muscle Therapy LLC informed of any current medical conditions or any changes in health before each session. You understand the Therapist does not know your entire medical history and will not be held liable as such. Furthermore, the Therapist cannot diagnose illness, disease, or any other medical, physical or mental disorder.

Cupping and like therapies may create a mark resembling a bruise for up to a few weeks after the session. You must inform the Therapist that you wish to forgo this type of service if you do not want any marks present on your body.

Hot Stone and any other modalities using heat have the potential to cause a slight burn to the skin, therefore, you must inform the Therapist if your skin feels too hot during the session. Each Therapist is licensed and must be properly trained in any modalities performed.

If any pain or discomfort is experienced during the session, immediately communicate with the therapist so the treatment can be adjusted.

Payment is due in full at the time of service: cash, check, credit card, or gift card. ALLEVIATE: Massage and Muscle Therapy LLC does not accept insurance, but can gladly produce session notes for you to submit to your insurance provider.

By using a check for payment, you authorize ALLEVIATE: Massage and Muscle Therapy LLC to charge you for amount of the check plus a $35 bank processing fee if it is dishonored or returned for any reason.

ALLEVIATE: Massage and Muscle Therapy LLC reserves the right to refuse or discontinue services for any reason.

ALLEVIATE: Massage and Muscle Therapy LLC reserves the right to modify studio rules, regulations, services and pricing with reasonable notice.

We have a zero tolerance policy and any sexual advances, innuendo, or inappropriate touching will not be tolerated and is grounds for immediate termination of your session.